Citi Bank Online
"How might we make banking experience more human?”
My Citi Journey Overview
My Roles & Responsibilities
User Researcher, UX & UI Designer, Components & Guidelines creator, Accessibility Guidelines, Usability Testing, Legal & Compliance
Tools
Figma, FigJam, Sketch, InVision, Protopie, Jira, Confluence, Intralinks, and SharePoint
Teams
Service Design, CDS (Citi’s Design System), CRS (Citi Retail Services), Enable Dashboard Team
Duration
2.5 Years
<span data-metadata=""><span data-buffer="">Introduction
I started working at Citi with my diverse background, a sense of humor, and UX skills that were, let’s say, “newbie level.” Bounced out with a UX toolkit so fancy, it’s practically the James Bond of design—design systems, accessibility secrets, UX research spy moves, usability testing tricks, collaborating with various special ops teams, stakeholder charm, and a league of extraordinary friends for life. Who knew a gig could be this epic!!
Don’t be too amazed just yet! Scroll down for a glimpse into my journey through numbers and a peek at some of my work at Citi! 🚀😄
A Tale Told in Numbers
Highlighting my remarkable journey – but save the applause for later.
Peek into my projects at Citi
Line Chart 📈
How might we craft a user-friendly line chart component within the Design System team?
Create a Dispute 💳⚠️
How might we create an easily accessible way for customers with a Merchant Installment Loan to dispute a charge or an item?
Add an Authorized User 👥
How might we simplify and optimize the process of adding authorized users, creating a user-friendly experience for both primary account holders and new users?
Digital Receipt - Go Paperless 🌿
How might we streamline the paperless enrollment process to make it intuitive and compelling for users?